Tuesday, 15 May 2012

Situation Analysis Chapter 5: Industry and Marketplace

5.1 The Industry

5.1.1 Definition of the Industry
Food and Beverage (F&B) is an industrial term which is used to define the companies that is involved in producing, manufacturing and processing raw food materials into forms of food and beverage. This includes fresh, prepared foods as well as packaged foods, and alcoholic and non-alcoholic beverages. Any product meant for human consumption, aside from pharmaceuticals, passed through this industry. F&B companies are also involved in distributing the finished food products or the near-finished food products in to the hands of distributors or directly to the consumers.

5.1.2 Shape of the Industry
Malaysia’s has a very diverse food industry just like the multi-cultures of Malaysia, with a wide range of processed food with Asian tastes. According to the Malaysian Investment Development Authority (MIDA), the present global retail sales in food products is estimated to be worth around US$3.5 trillion, and by 2020, it is expected to grow at an annual rate of 4.8 per cent to US$6.4 trillion. Malaysia is a net importer of food. However, Malaysia’s food exports amounted to RM18.2 billion in 2010 while imports totaled RM30.3 billion.

According to a global report done by ACNielsen, What’s Hot around the Globe –Insights on Growth in Food & Beverage Products, health, freshness, convenience and value are the main reasons that drive consumers purchasing. The demand for healthier or harmless food and beverage products are rising because consumers are more aware in the nutrition value and food fortification for healthcare. People are now living in fast paced live so they want something that had an element of convenience but at the same time are high in quality.

The shape of the bubble tea industry in Malaysia is in the growing stage. Nowadays consumers have a very meticulous taste and at the same time concerned about their health. Consumers tend to find products that are higher in quality to satisfy themselves. Consumers are also concern about the sugar intake, calories and is there any use of artificial ingredient in their drinks. Hence, many bubble tea companies had replace the used of artificial milk powder with fresh tea leaves and juices to fulfill the consumers’ demand. Due to the high demand from consumers, the market sales of the product are increasing too. According to The Stars, a bubble tea outlet located in the Gardens Mall can sell more than 1200 cups on any given day.

5.1.3 Development of the Industry
Bubble Tea, originally from Taiwan, first arrived in Malaysia in the early 2000s and successfully caught everybody’s attention and became a hot trend in Malaysia. But back at that time, bubble tea was an unhealthy mix of sugar and colored additives and people stand losing interest in it. People found out that although bubble tea is a tea-based beverage, but a 16-oz cup of bubble tea contain up to 360 calories. So at one point, the demand just died off and bubble tea was relegated to a once-in-a-blue-moon beverage which is something you enjoyed if it happened to be available around the corner.

In 2011, the bubble tea is making a comeback in a big way. The emergence of bubble tea franchises from Taiwan in Malaysia has sparked the trend that brought back the seemed to be dead beverage. The difference today compared to years ago is that these bubble tea brands market their brand heavily via exclusive branding and selecting suitable locations and with the help of social media and word of mouth. These days, bubble tea seems to be upgraded as back in the 2000s, bubble tea was only sold at night markets but now bubble tea can be found in shopping complexes. Now, bubble tea use freshly brewed tea instead of powder formula and with machines that let the consumers customize drinks to suit their health concerns, bubble tea has become more health-oriented. Price is also one factor contributing in the bubble tea trend as it is more affordable.

The bubble tea craze does not go smoothly as the Health Ministry claim that selected Taiwanese-imported bubble tea syrups were tainted with the Carcinogen Diethylhexyl Phthalate (DEHP). The local operators have since been cleared of such claims after the examination had been done and the crowd is back and gotten bigger.

5.2 Marketplace

5.2.1 Current Condition of the Marketplace
The market of bubble tea product is currently in an intensive competition as there are a lot of different brands in the market from new to old competing against each other directly and indirectly. The traditional bubble tea that still uses powder formula is slowly being eliminated as the major bubble tea chains are using freshly brewed tea leaves that are much more authentic and healthier.

Previously, there is only one major brand of bubble tea in Malaysia which is Yippee Cup which has been around since 2003. The industry grew tremendously in recent years with the arrival of international chains Chatime, Gong Cha, Each-a-Cup, Ochado and etc to the marketplace making the competition much more intense.

To make the brand stand out from the competitors, bubble tea chains have to be more creative in promotions and in the product itself. Each bubble tea chain has their own signature drink, for example Chatime has Chatime Uji Matcha while Gong Cha has Gong Cha Signature Green Tea and white pearl.


5.2.2   Change is Marketplace

Positive
More competition in the market leads to more effort in producing product with higher quality thus boosting the growth of the industry.

Negative
More competition in the market leads to more money spent in promotion and advertising causing loss in revenue.


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